• Our Documentation Solution, Trellis Tools, brings Clarity, Confidence and Trust to your Business 

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  • Solutions and Training that Aligns Leaders, Managers and Teams 

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  • Be the Visionary!
    ​Strategically reassign responsibilities. Then focus on Your Strengths.

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  •  The Integrator...   
    ​Building an Engaged, 
    Empowered, and United
    ​Management Team

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Where is your attention? 
Structured Operations with Trellis Tools allows you to focus on your your strengths and vision.

At Aligned Operations, we believe that the most significant assets of any organization are clarity, confidence, and trust.


Clarity in an organization means that everyone is free of confusion. There is are clear expectations of how work needs to be completed, to what quantity in a time period, and to what quality. Clarity assures those completing the work have reduced stress.


Confidence in an organization means that everyone feels capable of meeting and exceeding expectations. Confidence is free of doubt. Doubt results in poor decision making because no decision is made. Leadership in a requisite organization empower their teams to make confident decisions.


Trust is the magical ingredient in an organization. It is the two-way street where leaders trust in the execution of their teams and teams trust their leaders to support them along the way in operations management .

So how can you create an organization with clarity, confidence and trust?

Elliot Jacques suggested...“The most far reaching, dramatic and rapid changes in behavior of individuals in an organization can be achieved by changes in the organization – both in structure and in managerial leadership practices.”

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What is Structured Operations? 

At Aligned Operations, we define structured operations as the requisite coordination and execution of work across the organization. Requisite meaning "necessary for a specific purpose, reason or vision

Foundational Practices

An Integrated Solution for Documentation and Operations Management

We’ve Identified 6 core practices of Structured Operations that will get all of members of your organization on the same page. These practices become the foundation of your organization’s operations management platform. We then developed a unique, integrated approach to the implementation and management of these practices.

Task Inventory

It all starts with The Task Inventory – The Task Inventorybecomes the basis of the other 5 practices.

The Task Inventory not only allows you to account for all of the complexities of running a business, but it also provides the framework for the business to evolve and grow. 

SOP Documentation

Though most business owners know Documentation has value, it seldom gets done. Proper documentation provides clarity around the “How” part of work execution. The dissection of Tasks into Steps and Instructions becomes the Department’s Standard Operating Procedures, and the Task Inventory becomes the Documentation Library.

Role Descriptions

Role Descriptions often get created as part of the hiring process, but they typically stop there. Role Descriptions can provide clarity to each member of the team as to their responsibilities and expectations. The role description, along with Standard Operating Procedures later becomes the basis for Competency Development

Competency Development

The benefits of Competency Development are expanding capability and ultimately increased capacity. A sound competency development solution provides clarity around who is capable of doing what. The end result of Competency Development is consistency in delivery which results in satisfied clients.

Performance Monitoring

Are we on the right track? Should we pivot?. Are we meeting our goals? The task inventory becomes the basis for Performance Monitoring. We can look to the tasks organized into the Work Breakdown Structure as the basis for creating Leading and Lagging Performance Indicators.

Strategic Planning

Small Businesses have limited Resources. So, how should we prioritize these limited resources toward change in the organization.  What is the path that gives you the best chance to succeed? The task inventory can be used to determine constraints or bottlenecks that are on this path...or Strategic Plan

Organizational Hierarchy

There are three fundamental layers in every successful organization:

The Vision Layer

The organization’s vision is established by the visionary based on a purpose that is based on a guiding belief. The Visionary is often the business owner but can also be a hired CEO. The Vision layer focuses on the “Why” and “What” of the organization.

The Management Layer

The Management Layer is led by an Integrator. The integrator is often referred to as the COO, General Manager, or Operation Manager. The Operations layer is the “How” layer. It determines and coordinates the work throughout the organization into goals. 

The Execution Layer

The Execution Layer is where “the rubber meets the road”. Specialized work forces throughout the organization execute their assigned work based on the instruction and oversight of the management teams of the operations layer. Measurable metric keeping is key. 

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